Outage Refund Protection Act

This bill would require telephone, cable TV, satellite TV, and internet providers with more than 5,000 customers to automatically credit customers' bills when service is out for 4 hours or more. The credit would equal 1/30 of the monthly rate for each day affected, and customers who cancel service would receive any leftover credit as a refund within 30 days. Outages for planned maintenance announced in advance would not count. The Federal Communications Commission and Federal Trade Commission would write rules on penalties, customer service call recordings, call-back fees, missed service appointments, and equipment returns. Internet providers would also have to report outages to the FCC when its disaster reporting system is activated.

Full text and official record on Congress.gov

Sponsors

• Ben Ray Luján Democrat sponsor
• 0 cosponsors