Improving IRS Customer Service Act

This bill would require the IRS to post real-time phone wait times, call volumes, and monthly call statistics on its website, along with a public data feed, and to post notices when tax documents are significantly delayed. It would require the IRS to give taxpayers a website and mobile app showing the status of their returns and refunds, and to offer online accounts where taxpayers and their authorized representatives can view IRS documents and respond to notices. It would require the IRS to identify taxpayers with unpaid taxes who are likely facing economic hardship and tell them about other payment options when they request a payment plan. It would also require the National Taxpayer Advocate to publish monthly case-handling statistics for each local office and offer an online tool estimating case resolution times. It states that the IRS should offer callbacks for calls not answered within 5 minutes by 2028.

Full text and official record on Congress.gov

Sponsors

• Mark R. Warner Democrat sponsor
• 1 cosponsors