VA Call Center Multi-Factor Authentication Act

This bill would change federal veterans law to require Department of Veterans Affairs (VA) call centers to use multi-factor authentication when callers ask for high-impact actions on a veteran's or beneficiary's behalf. Multi-factor authentication means checking a caller's identity in more than one way. The check would confirm who the caller is and that the caller is allowed to take part in the action. A high-impact action is one where an impersonator could cause real, lasting harm, such as redirecting money, changing account access, or revealing sensitive information.

Full text and official record on Congress.gov

Sponsors

• Barry Moore Republican sponsor
• 4 cosponsors