Social Security Data Transparency Act

This bill would require the Social Security Administration to post performance data on a public website every month, starting within 90 days after the law takes effect. The data would cover first-contact resolution, customer satisfaction, the toll-free 800 number, retirement and survivor benefit claims, disability claims, appeals, and hearings. The agency would also have to keep a live online tracker showing current phone wait times, callback wait times, and how many callers are waiting. It would also have to post monthly counts of system outages that stop staff from doing their jobs.

Full text and official record on Congress.gov

Sponsors

• Andrea Salinas Democrat sponsor
• 1 cosponsors