Proposed
Bill · 119th Congress · HR 5992
Stuck On Hold Act
Refreshed 6 h ago
Introduced 2025-11-10Topic: veterans military · governance ethicsSummary
Summary by the Congressional Research ServiceStuck On Hold Act This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Sponsors
- Ken Calvert Republican sponsor
- 8 cosponsors
Action history
| Date | Chamber | Action | Status effect |
|---|---|---|---|
| 2025-11-17 | House | Referred to the Subcommittee on Economic Opportunity. | refer |
| 2025-11-10 | House | Referred to the House Committee on Veterans' Affairs. | refer |
| 2025-11-10 | Introduced in House | introduce | |
| 2025-11-10 | Introduced in House | introduce |